Last updated: January 8, 2026
Meli ("we", "our", or "us") is committed to protecting your privacy. This policy describes how we collect, use, and protect your information when you use our AI assistant application. By using Meli, you agree to the practices described in this policy.
Meli is not intended for users under 13 years of age, or under the minimum age required for digital services in your jurisdiction.
We collect information you provide directly to us, such as when you create an account, send messages to Meli, or contact us for support. This includes your account information and the content of your conversations with Meli, including any images or voice messages you share.
We may automatically collect device and usage information such as IP address, device identifiers, app version, and diagnostic data to operate and improve the service.
We use the information we collect to:
• Provide, maintain, and improve our services
• Personalize your experience
• Send you notifications and reminders
• Respond to your requests and support needs
• Communicate with you about your account
• Develop and improve our technology
• Analyze usage and improve user experience
• Comply with legal obligations
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your conversations with Meli are encrypted and stored securely.
We retain your data for as long as necessary to provide the service and to comply with our legal obligations. Upon account deletion, we may retain your data for a period to fulfill legal obligations and legitimate business purposes, after which it is deleted.
We use third-party service providers to operate the service. We may share information with third parties when required by law or to protect our rights. We do not sell your personal information.
Depending on your location, you may have data protection rights under applicable law; contact support@meli.im to make requests or raise concerns.
Meli is operated from the United States. Your information may be processed in countries other than where you live. Where required by applicable law, we use appropriate safeguards for such transfers.
We may update this policy at any time. Changes are effective when posted. Your continued use of the service constitutes acceptance.
If you have any questions about this Privacy Policy, please contact us at support@meli.im
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